Fees and Polices
Appointments
Billing Policy
Private Patients
Please note that all new patients will be charged the full fee of $95 for a standard consultation on their first visit.
Consultation fees are as follows:
- Brief Appointment: $65 (Medicare Rebate $19.60)
- Standard Appointment: $95 (Medicare Rebate $42.85)
- Long Appointment: $165 (Medicare Rebate $82.90)
- Extended Appointment: $200 (Medicare Rebate $122.15)
Please bring your Medicare card to your appointment so we can process your rebate promptly.
Bulk Billing
- Under 16: Bulk Billed (All doctors bulk bill patients under 16 years of age, except for Dr Kylie Dunstan – see note below).
- DVA : Bulk Billed
- Please note that all new patients will be charged the full fee of $95 for a standard consultation on their first vist.
Bulk billing under 16 years of age note: All doctors bulk bill patients under 16 years of age, except for Dr Kylie Dunstan, who bulk bills patients under 5 years of age only.
Please remember to bring your Medicare card so we can arrange your Medicare Rebate for you quickly.
Health Care Card Holders and Pensioners who have been a patient of the practice prior to the 1st of February 2025 will continue to receive a discounted private fee when they visit their regular GP.
Patients who fail to attend appointments will be charged a fee of $60 for a standard appointment or $100 for a long. Please note that Commonwealth Senior Health Care Card holders will now be billed as private patients.
Due to changes in funding and Medicare rebate structures, bulk billing is no longer available for most patients. However, once your out-of-pocket medical expenses reach the Medicare Safety Net threshold (approximately $720), you may be eligible for a higher rebate. To access this benefit, you must be registered with Medicare.
Prescription & referral renewals
All patients are required to have an appointment to renew prescriptions and referrals.
Patient recall
Patients are offered enrolment in clinical systems for specific illnesses eg diabetes, asthma. All patients will be recalled to discuss any abnormal results, however it is the responsibility of the patient to give correct and current contact details.
Home visits
We ask patients to make every effort to attend the surgery for consultations, however we will visit our patients at home, wherever possible, if their condition prevents them from coming to the surgery and if they live within a reasonable distance.
Patient feedback
Confidential and anonymous questionnaires, for patients, are supplied intermittently. If any patient of this Practice is unhappy in any area of care, we would appreciate being informed. Please express your concerns to your doctor or receptionist. An independent party is also available for complaints by contacting the Health Rights Commission on 1800 077 308.