Fees and Polices
Appointments
All consultations and procedures are on an appointment basis. Emergency cases, whether illness or accident, will be seen as promptly as possible. Reception staff must be notified of urgency. Appointments are made at 15 minute intervals. Longer consultation or procedure times are available if required, Please notify the receptionist when making your appointment. If more than one family member is to be seen by the doctor, please advise the receptionist at time of booking so an additional appointment can be booked. Emergency or longer consultations could delay your appointment. For continuity of care, patients are encouraged to make appointments with their usual GP whenever available.
Billing Policy
Noosa Civic Family Practice is a mixed billing practice. Bulk Billing is available to under 16s, Health Care & Pension Card holders as well as Commonwealth Seniors Health Care Card holders and DVA Card Holders. However there are several services that do not attract a Medicare rebate. These services include but are not limited to:
- Pre-employment medical examination and reports
- Dive Medicals
- Commercial driving licence assessments
- Travel vaccines
Prescription & referral renewals
All patients are required to have an appointment to renew prescriptions and referrals.
Patient recall
Patients are offered enrolment in clinical systems for specific illnesses eg diabetes, asthma. All patients will be recalled to discuss any abnormal results, however it is the responsibility of the patient to give correct and current contact details.
Home visits
We ask patients to make every effort to attend the surgery for consultations, however we will visit our patients at home, wherever possible, if their condition prevents them from coming to the surgery and if they live within a reasonable distance.
Patient feedback
Confidential and anonymous questionnaires, for patients, are supplied intermittently. If any patient of this Practice is unhappy in any area of care, we would appreciate being informed. Please express your concerns to your doctor or receptionist. An independent party is also available for complaints by contacting the Health Rights Commission on 1800 077 308.