Privacy

Management of your personal health information

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our privacy policy can be provided upon request.  

Test results

Due to their personal nature, no results will be discussed over the phone (with the exception of lNR results for patients on anticoagulants). Patients are requested to make a follow-up appointment with their Doctor.  

Communication via email policy

Our Practice will only provide limited communication via email. Only non-urgent clinical matters should be communicated via email. Emails should be sent to: reception@noosacivicfamilypractice.com  

Your rights

If you are concerned about any aspect of the service you receive at our Practice, address the Practice Manager or your doctor to discuss your concerns. You may prefer to write to us or use the suggestion box. If you have a problem, we would like to hear about, please feel free to talk to your Doctor or receptionist or if you prefer please contact us by mail. Here at Noosa Civic Family Practice, we take your concerns, suggestions and complaints seriously. Should patients wish to discuss the matter outside of the Practice, the contact details are Health Rights Commission, GPO Box 3089, Brisbane 4001. Phone 1800 077 308.